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We understand that you may have some questions regarding our service and so we have compiled a list of frequently asked questions and answers which we hope will help. If you do require any further information please contact us.
Do people ask for samples of your chair covers?
No, they generally don't. We attend and work with your venue to ensure the correct fit of the chair covers and can show you samples of the fabric when we meet. As a result there is no need to send samples of the covers.
Do you send out samples of your sashes?
Yes we do. We understand that your wedding or event is very important and that you will want to make sure you choose the right sash to complement your chosen colour theme. Our sashes come in satin and organza and we can source over 100 different colours. We sometimes ask that you send us a small swatch of the colour you would like to match the sashes to, so that we can choose the most appropriate samples to send out to you.
Do you charge for fitting and collection?
The fitting and collection service is usually included in the price. However, venues further than 50 miles away may incur a small charge.
Is there a minimum order requirement?
Some providers do charge extra for small numbers of chairs, but we don't think this is fair. As a result we do not charge extra for small orders.
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Can I fit the chair covers myself?
Experience has shown us that you will have enough to deal with on the day and do not need the added stress of fitting the chair covers yourself. Also, if you have not fitted covers and sashes before, the process can be quite time consuming. We will fit and collect all chair covers and sashes before and after your event.
Am I required to pay a deposit?
We require you to pay a £50.00 non-refundable deposit at the time of placing your order. This confirms your order and then acts as a damage deposit. If there is no damage the full deposit will be returned to you after your event.
When do I pay the balance?
We will contact you 21 days before your event to confirm final numbers and will then send an invoice. Full payment is then required 14 days prior to the event.
How do I pay?
We accept personal cheques with a cheque guarantee, bank transfer and cash.
What about the small print?
All of the important points are covered on this page, but if you wish to see our full terms and conditions they are available here.
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© Ribbons and Bows 2009 |
